IT Subject Matter Expert/Operations Planner in Ebeye at KaiHonua

Date Posted: 4/13/2021

Job Snapshot

Job Description

Position Title:  IT Subject Matter Expert/Operations Planner

Work Location: Kwajalein Atoll

Job Summary:

KaiHonua is seeking a highly motivated, self-directed individual to join our rapidly growing company.  The IT Subject Matter Expert will work within a cohesive team environment and support multiple, mission-critical locations and also assist in maintaining DoD and US Army IT compliance standards. 

Responsibilities: (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

  • Executes tasks and projects relevant to subject matter. 
  • Reduces issues to practical recommended options. 
  • Explains recommendation to decision-makers in terms that permit decisions. 
  • Performs studies and analyses on subjects within the technical scope of work. 
  • Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). 
  • Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management; software development methodologies; and modeling and simulation. 
  • Recognized at the industry level in a technical field or specialized engineering or technology area and is proficient in relevant engineering principles and practices. 
  • Applies experience, skills, and expert knowledge within an engineering discipline to complex assignments. 
  • Generates unique concepts as evidenced by synthesis of new products or processes. 
  • Creates or uses engineering/scientific tools to solve technical problems. 
  • Utilizes and develops tools, techniques, processes, and/or facilities such as state-of-the-art simulation environments, laboratories, and test facilities. 
  • Provides leadership for engineering activities in a specialized engineering or technology subject area. 
  • Serves as a major contributor to technical planning process and for providing technical management and guidance.
  • Responsible for overseeing day to day operations; managing expectations of all stakeholder groups; sharing responsibility for project success; performance management; recommending infrastructure improvements; developing, implementing, and ensuring compliance with standard operating policies and procedures.
  • Directing the activities of IT technicians to support end users and assist with department upgrades and government directives. Prioritizes current department needs and assigns personnel to resolve customer issues.
  • Oversee service desk escalations; monitor processes, introduce new methods to streamline operations
  • Communication skills -Need exceptional writing skills and ability to communicate reports, trends and issues to technical and non-technical personnel;  need strong verbal communication skills to interact with team members, management/government personnel, and end users.
  • Problem solving skills -requires excellent problem solving skills
  • Team leadership - should be able to effectively manage IT personnel and set department priorities
  • Other duties as assigned.





Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s Degree
  • Minimum 5 years of experience 
  • Must possess and maintain an IT III level certification IAW AR 25-2
  • Technical skills -IAT Level III certification required; should have extensive training and experience with multiple areas of IT to include software, hardware, servers,  systems, and knowledge of RMF to successfully lead IT departments.
  • Must be a US citizen

Additional Qualifications:

  • Ability to relocate and reside at U.S. Army Garrison – Kwajalein Atoll in the Republic of the Marshall Islands.
  • Must possess a valid U.S. passport.  
  • Pre-employment health screening is required due to remote location and limited medical and dental capabilities on the island.
  • Position requires that candidate that possess a final security clearance in order to access classified information. Inability to maintain a security clearance will result in candidate being ineligible for this position.  
  • Ability to ride a bicycle or walk at least 2 miles to/from work daily. There are no personally owned vehicles allowed on USAG-KA. Transportation is primarily by bicycle.
  • Ability to travel by plane or small sea going vessel between working locations.


  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem-solving skills
  • Strong self-starter requiring minimal supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • Strong verbal and written communication to effectively express concepts, plans, and proposals

Physical Requirements

Work may involve sitting or standing for extended periods of time.  Position may require typing and reading from a computer screen.  Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.  May include lifting weight up to thirty (30) pounds as necessary.  

Security Clearance

Position may require a DoD security clearance

Company Summary

Headquartered in Hawaii, KaiHonua, LLC is an SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions.  KaiHonua, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

KaiHonua LLC reserves the right to change or modify job duties and assignments at any time.  The above job description is not all encompassing.  Positions functions and qualifications may vary depending on business needs.

KaiHonua LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.