IT Support Specialist - Intermediate in Albuquerque, NM at Galapagos, LLC

Date Posted: 11/19/2019

Job Snapshot

Job Description

Location: Albuquerque, NM – Kirtland AFB


Under direct supervision, performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment. Follows manufacturer’s specifications for power and installation to protect equipment, install an uninterruptible power supply (UPS) with each PC and server, and ensure proper connectivity. Troubleshoots common access card issues. Sanitizes or destroys IT equipment and media prior to disposal or reuse IAW security regulations and policies. Configures, operates, monitors, secures, and sustains all internal network devices. Maintains rack space assigned to the equipment and ensures connectivity to the LAN. Repairs or replaces any defective cabling in the network. Installs, removes, relocates, and maintains existing horizontal and vertical cable infrastructure, to include cabling on wall drop boxes, equipment racks, cable trays, rack mounted UPS, switches, routers and servers. Provides internal hardware and software accountability support to the logistics section. Assembles, installs, disassembles, uninstalls, and moves IT and electronic equipment in offices and common-use areas. Provides a technical evaluation on the characteristics of printers, multifunction printers, scanners, and facsimiles for possible acquisition; and, when acquired, integrates on the network. Sets up, issues, and installs telephones, STEs, and related equipment. Operates, monitors, sustains, and secures the AV display system to include TV, audio visual wall screen, other display screens (such as LCD or Plasma), tools display, and all related network, phone, and peripheral equipment. Provides technical configuration and recommendations for enhancements or improvements. Other duties as assigned.

Job Requirements

 Education and/or Experience/Skills Required:


  • Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Relevant work experience and training may be considered in lieu of a degree, similar to Office of Personnel Management’s (OPM) Crediting Combinations of Education and Experience standard.
  • 3-8 Years demonstrated/practical experience of support service of all components of PC/Servers/Networks/Hardware, wireless networking, hardware/software installation, testing, and operations. 
  • Strong experience performing basic networking tasks, troubleshoot and work creatively to resolve identified problems.
  • Employee must possess and maintain IA computing environment certifications and access levels in accordance with DoD Directives (DoDD) 8140/8570.01-M.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be a U.S. Citizen. 



Physical Requirements:

Work may involve sitting or standing for extended periods of time.  Position may require typing and reading from a computer screen.  Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.  May include lifting weigh up to thirty (30) pounds as necessary.  


Security Clearance:

Position requires an active DoD Top Secret/SCI clearance

Employee must possess and maintain appropriate level security clearances. Each employee must have the required final security clearance at work performance start date. At minimum employees must have and maintain a Secret security clearance. 


Company Summary:

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time.  The above job description is not all encompassing.  Positions functions and qualifications may vary depending on business needs.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.