PC Desktop Technician III in Fort Irwin, CA at Galapagos, LLC

Date Posted: 11/22/2019

Job Snapshot

Job Description

Position: PC Desktop Technician III

Location:  Fort Irwin, CA

Responsibilities:

Galapagos Federal Systems, LLC has an immediate opening for a PC Desktop Technician III. The PC Desktop Technician III provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Aids concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support and training for end users. Helps maintain a stable desktop environment with minimal downtime and maximum performance. Provides senior technical and process support to junior staff. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Leads and directs the work of others. Reports to the Site Manager. A wide degree of creativity and latitude is expected. Trains site personnel in proper use of hardware. Organizes and directs hardware and software installations.

Must be able to perform the following with minimal guidance (Not listed in order of importance; other duties may be assigned):

  • Provides Tier III support to users by researching, diagnosing, and resolving technical problems involving both business and IT related technical issues with end-user computer technology.
  • Installs approved software within regular business hours. Prepare software using provided software package utility for deployment.
  • Electronically "push" software, software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices. Update 100% of affected available devices in accordance with the timelines established within the request.
  • Assist users in identifying service requirements and developing appropriate technical specifications that are consistent with user needs. Provide advice on automating functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of information management systems, operating systems, equipment, and infrastructure compatibility. Provide users with recommendations on approved equipment and software.
  • Issue, maintain, and delete end-user accounts
  • Provide configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware.
  • Install new computers per the DHR Life Cycle Replacement Policy
  • Provide Local Touch Labor Services to include installation, troubleshooting, repairing, and software updates, security updates, vendor patches (service packs, service releases), etc., when electronic application means do not exist.

 

Job Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience:

  • High school/GED
  • 5+ years of experience performing PC maintenance functions
  • Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002

 

Knowledge:

  • Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
  • Candidate must have solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
  • Extensive knowledge of Applications
  • Extensive knowledge of PC Software, Operating Systems/Windows 7, MS Office applications with strong Excel skills, Outlook and Internet Browser.  Citrix and virtualization knowledge a plus
  • General knowledge of Windows technology and TCP/IP networking

 

Abilities:

  • Ability to organize, prioritize and meet deadlines
  • Capable of conveying complex information in a simplistic manner
  • Strong critical thinking and problem-solving skills
  • Strong self-starter requiring minimal supervision
  • Able to take proactive measures to prevent problems rather than reactive by nature
  • Strong verbal and written communication to effectively express concepts, plans, and proposals

 

Physical Requirements:

Work may involve sitting or standing for extended periods of time.  Position may require typing and reading from a computer screen.  Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.  May include lifting weigh up to thirty (30) pounds as necessary.  

 

Security Clearance:

Position requires a Secret clearance

 

Company Summary:

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time.  The above job description is not all encompassing.  Positions functions and qualifications may vary depending on business needs.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.