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Job Requirements of Technical Support Specialist Basic:
Skills / Experience Required
- Meet certification and qualification requirements IAW DoD Manual 8140.03
- Complete a minimum of twenty (20) hours per year of Continuous Professional Development (CPD) or education activities
- 2+ years’ experience providing customer support
- 2+ years’ experience providing functional/technical IT support
- 1 year experience managing Microsoft Group Policy
- Provide IT support both deskside and remotely based on need
- Provide installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE) including, but not limited to, computers, mobile devices, Multifunction Devices (MFD), and peripherals
- Provide installation, configuration, troubleshooting, and maintenance of software including, but not limited to, Microsoft Windows Operating Systems, Microsoft Office 365, web browsers, Adobe Acrobat, remote access tools, mission critical applications, and applications listed on the designated approved products list
- Provide physical network touch labor services such as replacing Ethernet cables between a computer and wall port, connecting/replacing patch cables, and identifying physical switch ports
- No services will be performed on any network administration services that require an administrative account to access and configure network devices
- Provide comprehensive Video Teleconferencing (VTC) systems support including the configuration and maintenance of equipment (in collaboration with a VTC support contract), scheduling VTC/conference bridge reservations, and facilitation of VTC meetings including document sharing, slides, and presentations
- Be responsible for ensuring organization-owned equipment/software conform to all IA requirements, as defined by the IAM, to obtain and maintain an ATO
- Provide support for IA requirements such as vulnerability mitigation (patching), executing queries/reports on organization systems/computers (compile software lists, installed software versions, etc.), providing information for Plan of Action and Milestones (POA&M), establishing and maintaining IA service accounts, and configuration of devices to support security scans
- Utilize Enterprise provided management tools to assist with performing tasks outlined within this PWS including, but not limited to, Microsoft Configuration Manager (MECM), Tanium, Splunk, Active Directory, Group Policy, Assured Compliance Assessment Solution (ACAS), Bomgar, and RDP
- Be familiar with PowerShell, Batch scripting, and the Microsoft Power Platform
- Analyze helpdesk requests that are routed to the USAMRAA helpdesk queue and, when appropriate, update GSC knowledge base articles for future GSC Tier I/II technician reference
Education / Certifications
- Possess a CompTIA A+, Network+, or Security+ Certification upon hire IAW DoDD 8140.01
- No Degree Required
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Tuition reimbursement
- Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
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Technical Support Specialist Basic
Job Title: Technical Support Specialist Basic -4853
Job Location: Fort Detrick Frederick, Maryland 21702
Job Summary
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Journeyman level Computer Systems Analyst position and to join our team of qualified, diverse individuals.
The top candidate will enhance our digital environment. The role involves developing and maintaining comprehensive documentation of systems configurations, standard business processes, and standard operating procedures (SOPs) for both administrative and non-administrative personnel. You will also create and update user guides, technical documentation, and other IT-related materials to support organizational systems.
Key responsibilities include optimizing IMIT support services and improving business processes using DHA Enterprise Services such as the Global Service Center, Microsoft Power Platform, and SharePoint. You will provide consulting services to streamline IM/IT support and automate business processes with Microsoft 365 Power Platform tools like Power Apps, Power Automate, Power BI, SharePoint Online, and Teams.
Ensuring compliance with cybersecurity and information assurance requirements is critical, as is supporting the Information Assurance Manager in maintaining Group Policy and Active Directory. You will function as a Tier III helpdesk support, troubleshooting technical issues and interfacing with external helpdesk entities to resolve problems affecting organization personnel.
Job Requirements:
Skills / Experience Required
- Meet certification and qualification requirements IAW DoD Manual 8140.03
- Complete a minimum of twenty (20) hours per year of Continuous Professional Development (CPD) or education activities
- 2+ years’ experience providing customer support
- 2+ years’ experience providing functional/technical IT support
- 1 year experience managing Microsoft Group Policy
- Provide IT support both deskside and remotely based on need
- Provide installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE) including, but not limited to, computers, mobile devices, Multifunction Devices (MFD), and peripherals
- Provide installation, configuration, troubleshooting, and maintenance of software including, but not limited to, Microsoft Windows Operating Systems, Microsoft Office 365, web browsers, Adobe Acrobat, remote access tools, mission critical applications, and applications listed on the designated approved products list
- Provide physical network touch labor services such as replacing Ethernet cables between a computer and wall port, connecting/replacing patch cables, and identifying physical switch ports
- No services will be performed on any network administration services that require an administrative account to access and configure network devices
- Provide comprehensive Video Teleconferencing (VTC) systems support including the configuration and maintenance of equipment (in collaboration with a VTC support contract), scheduling VTC/conference bridge reservations, and facilitation of VTC meetings including document sharing, slides, and presentations
- Be responsible for ensuring organization-owned equipment/software conform to all IA requirements, as defined by the IAM, to obtain and maintain an ATO
- Provide support for IA requirements such as vulnerability mitigation (patching), executing queries/reports on organization systems/computers (compile software lists, installed software versions, etc.), providing information for Plan of Action and Milestones (POA&M), establishing and maintaining IA service accounts, and configuration of devices to support security scans
- Utilize Enterprise provided management tools to assist with performing tasks outlined within this PWS including, but not limited to, Microsoft Configuration Manager (MECM), Tanium, Splunk, Active Directory, Group Policy, Assured Compliance Assessment Solution (ACAS), Bomgar, and RDP
- Be familiar with PowerShell, Batch scripting, and the Microsoft Power Platform
- Analyze helpdesk requests that are routed to the USAMRAA helpdesk queue and, when appropriate, update GSC knowledge base articles for future GSC Tier I/II technician reference
Education / Certifications
- Possess a CompTIA A+, Network+, or Security+ Certification upon hire IAW DoDD 8140.01
- No Degree Required
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Tuition reimbursement
- Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.