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Job Requirements of Computer Support Specialist V:
Skills / Experience Required
Computer Support Specialist V Skills and Experience:
- Active Secret Clearance
- 7+ years of hands-on cybersecurity experience supporting Department of Defense (DoD) environments
- Remain on call 24/7, including Federal holidays; respond on-site within two hours for mission-critical support
- Deploy and manage Army Golden Master-approved office automation software
- Provide NIPRNET and SIPRNET on-site support, prioritizing command staff and leadership; escalate major outages as necessary
- Install, configure, image, troubleshoot, relocate, and repair desktops, laptops, printers, and handheld devices
- Configure and troubleshoot Microsoft Windows systems, Microsoft Office Suite (especially Outlook), and NCES products
- Manage user accounts, passwords, and access rights; support IAVA remediation activities
- Respond to HELPDESK calls and support requests via remote tools and automated ticketing systems (e.g., Remedy/ITSM)
- Track and escalate unresolved issues; submit daily system status reports to leadership
- Support collaborative tools used in briefings and events, including Jabber, DCO Connect, Google Earth, and notification systems
- Resolve hardware/software/network issues; coordinate with Tier II and Tier III administrators as needed
- Support and troubleshoot Wi-Fi, AirCard, VPNs, CAC Smart Card readers, and Outlook Web Access
- Log, analyze, and troubleshoot system issues, document resolutions and update ticketing records
- Maintain software and hardware libraries; manage lifecycle of issued equipment
- Monitor and report ticket status; notify support teams of delays or escalations
- Identify recurring support issues using historical ticket data; recommend long-term solutions
Education / Certifications
Computer Support Specialist V Education and Certifications:
- IT I & IAT II certifications as specified in DoD 8570.01-M and BBP 05-PR-M-0002
- 4+ years of experience performing PC maintenance functions
- MS Desktop Support Technician or equivalent certification preferred
- At least a high school diploma/GED
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental leave
- Tuition reimbursement
- Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is a SBA Certified NHO-owned 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
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Computer Support Specialist V
Job Title: Computer Support Specialist V -5923
Job Location: Austin, TX. 78701
Job Salary: $90,000 - $98,000
Job Summary
Galapagos Federal Systems LLC is seeking an energetic and highly skilled individual to join our team of qualified, diverse professionals as a Computer Support Specialist Level V.
A Computer Support Specialist provides technical assistance and problem-solving for computer users, focusing on resolving issues with hardware, software, and networks. They may handle user inquiries via phone, email, or in-person, offering guidance and solutions to technical problems. This role also includes tasks like installing software, maintaining systems, and training users on new software or hardware. They will also conduct site visits for in-person technical support and manage user accounts and system access.
Compensation Minimum: $90,000
Compensation Maximum: $98,000
Job Requirements:
Skills / Experience Required
Computer Support Specialist V Skills and Experience:
- Active Secret Clearance
- 7+ years of hands-on cybersecurity experience supporting Department of Defense (DoD) environments
- Remain on call 24/7, including Federal holidays; respond on-site within two hours for mission-critical support
- Deploy and manage Army Golden Master-approved office automation software
- Provide NIPRNET and SIPRNET on-site support, prioritizing command staff and leadership; escalate major outages as necessary
- Install, configure, image, troubleshoot, relocate, and repair desktops, laptops, printers, and handheld devices
- Configure and troubleshoot Microsoft Windows systems, Microsoft Office Suite (especially Outlook), and NCES products
- Manage user accounts, passwords, and access rights; support IAVA remediation activities
- Respond to HELPDESK calls and support requests via remote tools and automated ticketing systems (e.g., Remedy/ITSM)
- Track and escalate unresolved issues; submit daily system status reports to leadership
- Support collaborative tools used in briefings and events, including Jabber, DCO Connect, Google Earth, and notification systems
- Resolve hardware/software/network issues; coordinate with Tier II and Tier III administrators as needed
- Support and troubleshoot Wi-Fi, AirCard, VPNs, CAC Smart Card readers, and Outlook Web Access
- Log, analyze, and troubleshoot system issues, document resolutions and update ticketing records
- Maintain software and hardware libraries; manage lifecycle of issued equipment
- Monitor and report ticket status; notify support teams of delays or escalations
- Identify recurring support issues using historical ticket data; recommend long-term solutions
Education / Certifications
Computer Support Specialist V Education and Certifications:
- IT I & IAT II certifications as specified in DoD 8570.01-M and BBP 05-PR-M-0002
- 4+ years of experience performing PC maintenance functions
- MS Desktop Support Technician or equivalent certification preferred
- At least a high school diploma/GED
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental leave
- Tuition reimbursement
- Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC is a SBA Certified NHO-owned 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.