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Job Requirements of Technical Writer Business Process Manager L3:
Skills / Experience
Technical Writer/Business Process Manager L3 Skills and Experience that are required:
- Active TS/SCI clearance required, and you must be willing to submit to a Counterintelligence polygraph
- Over 10 years of relevant DoD experience
- Minimum of 4 years’ experience supporting SAP and/or SCI environments within the past 5 years
- Expert-level proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Project)
- Proficient in Atlassian tools, including Confluence and Jira
- Skilled in workflow management, communications, and business process optimization
- Strong background in Department of Defense (DoD) program management support
- Demonstrated ability to develop clear, concise, and user-focused technical documentation for diverse audiences, including government and industry stakeholders
- Maintains rigorous version control to ensure accuracy and consistency across contractual and program documentation
- Partners closely with subject matter experts (SMEs) to verify technical details and align deliverables with project objectives
- Contributes to the development of documentation standards and process improvements to enhance quality and efficiency
- Designs, implements, and manages Program Management Office (PMO) business processes and workflows, including document coordination, task tracking, and internal communications
- Analyzes program performance data through regular reporting (daily, weekly, monthly) to identify trends and resolve project scope issues
- Coordinates meetings, manages administrative resources, and facilitates communication with internal teams and external partners
- Communicates with clarity and precision, both verbally and in writing, across technical and non-technical audiences
Education / Certifications
Required Technical Writer/Business Process Manager L3 Education/Certifications:
- Master’s degree in business or business management from an accredited school (AACSB, ACBSP, or IACBE), or engineering from an Accreditation Board for Engineering and Technology (ABET) accredited program
- 10 years of relevant work experience may be considered in lieu of education
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental leave
- Tuition reimbursement
- Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of experience supporting both federal and commercial markets, our team brings innovative expertise to complex IT challenges, delivering solutions across the globe.
Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple: "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
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Technical Writer Business Process Manager L3
Job Title: Technical Writer Business Process Manager L3 -5933
Job Location: Kirtland AFB, NM, 87117
Job Salary: $115,000 - $125,000
Job Summary
Galapagos Federal Systems LLC is seeking a highly skilled Level 3 Technical Writer Business Process Manager to support Department of Defense (DoD) programs with expert-level technical documentation and business process development. This role plays a critical role in capturing, standardizing, and managing technical, operational, and procedural content across classified and unclassified environments.
The ideal candidate brings deep experience in DoD documentation standards, understands system lifecycle support, and can transform complex processes into clear, actionable content for military, civilian, and contractor audiences.
Compensation Minimum: $115,000
Compensation Maximum: $125,000
Job Requirements:
Skills / Experience
Technical Writer/Business Process Manager L3 Skills and Experience that are required:
- Active TS/SCI clearance required, and you must be willing to submit to a Counterintelligence polygraph
- Over 10 years of relevant DoD experience
- Minimum of 4 years’ experience supporting SAP and/or SCI environments within the past 5 years
- Expert-level proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Project)
- Proficient in Atlassian tools, including Confluence and Jira
- Skilled in workflow management, communications, and business process optimization
- Strong background in Department of Defense (DoD) program management support
- Demonstrated ability to develop clear, concise, and user-focused technical documentation for diverse audiences, including government and industry stakeholders
- Maintains rigorous version control to ensure accuracy and consistency across contractual and program documentation
- Partners closely with subject matter experts (SMEs) to verify technical details and align deliverables with project objectives
- Contributes to the development of documentation standards and process improvements to enhance quality and efficiency
- Designs, implements, and manages Program Management Office (PMO) business processes and workflows, including document coordination, task tracking, and internal communications
- Analyzes program performance data through regular reporting (daily, weekly, monthly) to identify trends and resolve project scope issues
- Coordinates meetings, manages administrative resources, and facilitates communication with internal teams and external partners
- Communicates with clarity and precision, both verbally and in writing, across technical and non-technical audiences
Education / Certifications
Required Technical Writer/Business Process Manager L3 Education/Certifications:
- Master’s degree in business or business management from an accredited school (AACSB, ACBSP, or IACBE), or engineering from an Accreditation Board for Engineering and Technology (ABET) accredited program
- 10 years of relevant work experience may be considered in lieu of education
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental leave
- Tuition reimbursement
- Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of experience supporting both federal and commercial markets, our team brings innovative expertise to complex IT challenges, delivering solutions across the globe.
Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple: "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.